Terms of Service

Last Updated: January 5, 2025

Welcome to Magicsell. Please read these Terms of Service ("Terms") carefully before using the Magicsell app and website (collectively, the "Service").

1. Acceptance of Terms

By accessing or using Magicsell's services, you agree to be bound by these Terms. If you disagree with any part of the Terms, you may not access the Service.

2. Description of Service

Magicsell is a Shopify app that provides AI-powered upselling and cross-selling solutions, including:

  • Progress bar functionality
  • Gift selection features
  • Smart product recommendations
  • Automated gift additions
  • Customizable offer rules
  • Analytics and reporting tools

3. Account Registration and Security

3.1 Shopify Integration

  • You must have a valid Shopify store to use Magicsell
  • Installation requires administrative access to your Shopify store
  • You are responsible for maintaining the security of your account credentials

3.2 Account Requirements

  • You must provide accurate and complete information when setting up your account
  • You are responsible for all activities that occur under your account
  • You must notify us immediately of any unauthorized use of your account

4. Free Trial and Subscription

4.1 14-Day Free Trial

  • New users are eligible for a 14-day free trial
  • No credit card is required during the trial period
  • You can cancel at any time during the trial with no obligations

4.2 Subscription Terms

  • After the trial period, continued use requires a paid subscription
  • Pricing is based on your store's size and requirements
  • All payments are processed securely through Shopify
  • Subscriptions can be canceled at any time

5. Use of Service

5.1 Acceptable Use

You agree to use the Service only for:

  • Legitimate business purposes
  • Legal and authorized commercial activities
  • Purposes that comply with Shopify's terms of service

5.2 Prohibited Activities

You may not:

  • Modify or tamper with the Service
  • Use the Service for any illegal purposes
  • Attempt to access other users' accounts
  • Interfere with the Service's operation
  • Copy or distribute any part of the Service without authorization

6. Data and Privacy

6.1 Data Collection

  • We collect data necessary to provide and improve our services
  • All data collection complies with GDPR regulations
  • We maintain industry-standard security measures

6.2 Data Usage

  • Customer data is used only for providing and improving the Service
  • We do not sell customer data to third parties
  • Analytics data is used to improve service performance

7. Service Performance and Availability

We strive to provide the highest level of service reliability and performance.

7.1 Performance Guarantee

  • We strive to maintain optimal performance with minimal impact on your store's speed
  • Regular maintenance and updates are performed to ensure service quality
  • We provide 24/7 technical support

7.2 Service Availability

  • We aim for 99.9% uptime
  • Scheduled maintenance will be communicated in advance
  • We reserve the right to modify or discontinue features with notice

8. Contact Information

For any questions or concerns about these Terms, please contact us:

  • Email: support@magicsell.com
  • Website: magicsell.ai
  • Support hours: 24/7

These Terms constitute the entire agreement between you and Magicsell regarding the use of the Service.

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